Terms & Conditions

These Terms and Conditions govern the relationship between Utukufu Travels and Adventures (“the Company”) and you, the traveler (“the Client”). By confirming a booking with us, you acknowledge that you have read, understood, and agreed to be legally bound by these terms.

• Bookings must be made in writing via WhatsApp, our online booking form, or direct email to our official address.
• A 20% deposit is required to secure your reservation.
• The remaining 80% balance must be paid 15 to 30 days before your scheduled departure date.
• Cash payments must be in USD notes (2009 or newer). Older notes will not be accepted in Tanzania.
• Late bookings (less than 30 days before departure) require 100% full payment upfront.
• Accurate personal information, including passport details, must be provided.

All prices are quoted per person, based on double occupancy unless otherwise specified.

• A booking is confirmed once the deposit is received and a confirmation email or invoice is issued.
• Clients must review booking details. Discrepancies should be reported within 7 days.
• Failure to pay within the deadline may lead to cancellation and loss of deposit.

Cancellations must be made in writing and are subject to the following fees:

Note: Cancellation fees are calculated from the date your written notice is received. We strongly recommend purchasing travel insurance.

• Change requests must be made in writing.
• We will do our best to accommodate your request.
• Additional charges may apply depending on third-party policies.

We reserve the right to adjust itineraries in the event of:

• Weather conditions
• Government or park regulations
• Safety or security concerns
• Force majeure events

In such cases, we will provide suitable alternatives or refunds where applicable.

Request at least 3 days before your safari begins

Guests must request any tour guide change at least 3 days before the safari begins. Requests made after this period or once the safari has started may be subject to additional charges.

Guide changes during an ongoing safari will only be considered for serious and valid reasons and must be approved by Utukufu Travels & Adventures. Guests may not independently dismiss, replace, or arrange another guide without prior approval from the company.

For safaris booked more than six months in advance, additional charges may apply if unforeseen circumstances occur, including war, significant weather changes, natural disasters, or other events beyond human control that cannot reasonably be prevented or avoided.

Any additional costs arising from such circumstances will be communicated to the client before they are incurred.

• Comprehensive travel and medical insurance is mandatory.
• Coverage must include trip cancellations, emergency medical, evacuation, baggage loss, and personal liability.
• Proof of insurance may be requested before travel.

• Clients must be physically and medically fit for all activities.
• Consult your doctor regarding vaccinations and altitude readiness.
• High-altitude treks may require a medical form and signed liability waiver.
• A valid yellow fever vaccination certificate is required for travelers arriving from, or having transited through, a yellow fever risk country.
• Any health information, including medical conditions, allergies, dietary needs and medication, should be reported to the tour operator before the trip begins.

• Refunds are processed within 7 to 14 business days upon approved cancellations.
• Refunds exclude non-refundable deposits, bank charges, and admin fees.
• No refunds for no-shows, unused services, or late arrivals.

The Company is not liable for:

• Injury, illness, or death (unless due to proven negligence)
• Loss or damage to belongings
• Delays caused by external events (e.g., weather, politics)

Clients must follow guide instructions, respect local laws, and adhere to park rules.

You can opt out at any time

During your safari, our guides and team may take photos and videos of the trip, including wildlife, landscapes and moments in which you or your group appear.

• By traveling with Utukufu Travels and Adventures, you agree that the Company may use these photos and videos on our website, social media pages and other promotional materials.
• If you do not want your photos or videos to be used, simply tell us in writing by email or WhatsApp, before, during or after your safari.
• If you opt out after content has already been published, we will stop using it and remove it from our channels.

Choosing to opt out does not affect your booking or the service you receive in any way.

These terms are governed by the laws of the United Republic of Tanzania. Disputes will be resolved through amicable negotiation or arbitration within Tanzania.

By booking with Utukufu Travels and Adventures, you confirm that you:

• Have read and understood these Terms and Conditions
• Agree to abide by them
• Accept the risks and responsibilities involved in your travel experience